House Of Weaves, Ahmedabad, is an online store of hand crafted products from India. Our website address is https://www.houseofweaves.in/. 

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At https://www.houseofweaves.in/, the privacy of our visitors is one of our main priorities. This data protection document explains how and what information is collected and recorded by this site, and how we use it. If you have any further questions or need more information about our privacy policy, please do not hesitate to contact us.

This privacy policy applies only to our online activities and applies to visitors of our website in relation to the information they have shared and / or collected on this website. This policy does not apply to information collected offline or through channels other than this website.

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Approval

By using our website, you hereby agree to our privacy policy and its terms.

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Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. 

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The Cookies We Set

• Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from logging in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Store related cookies:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

• • Basket: We use cookies to keep track of basket contents while you’re browsing our site.

• Orders processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies: When you submit data to through a form such as those found on contact pages or the chat option, cookies may be set to remember your user details for future correspondence.

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Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• WIX reCAPTCHA: This has been used on the Contact Form and the Login & Registration pages. These are set to enabled by default to improve the security and prevent spam on the site. 

• Social Media: We also use social media buttons and/or plugins on this site that allow you to connect with the social media network like Facebook, Twitter, Youtube, Twitter, Whatsapp or Instagram in various ways. These are visible to you as icons or buttons on the site. These elements are inactive by default. By clicking on these, you activate them and the respective social networks may record that you are on our website and where on our website you are exactly and may use this information for their own purposes. This processing of your personal data is the responsibility of the respective social network and occurs according to their data protection regulations. We do not collect / receive any information about you from these social networks. Please check their respective privacy policies / data protection policies.

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Personal Data:

What we collect and store

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CONTACT FORM & CHAT: If you contact us through our website contact form or the chat option, we will store your name, address, email and phone number(optional), personal information you knowingly provide us. This will be used to reply to the query raised through the Contact Form.

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CHECK-OUT: We collect information about you during the checkout process on our store. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number(optional), credit card/payment details etc.

We’ll use this information for purposes, such as, to:

• Process payments

• Send you information about your account and order

• Respond to your requests, including refunds and complaints

• Set up your account for our store

• Comply with any legal obligations we have, such as calculating taxes

• Improve our store offerings

• Send you newsletters, if you choose to receive them

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An account is created during checkout with the personal information you, the customer knowingly provides like name, address, email id, billing & shipping address and phone number(optional), data needed to process orders and send the shipments. You can see and edit your personal information at any time using My Account pages. You can also send us a request to delete your account at any time via the Contact Us page.

 

Please note, WIX provides an option of storing Credit and Debit Card information under the My Wallet page. The  My Wallet page is a private page. Each client sees only their own information.  As admins and owners of the site, we do not have access to this information. It is upto each customer to enable or disable stored payment details. Only the customer can store/modify/delete the Payment info and this can be done at any time by logging in.

 

Your account is protected by a password for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.

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We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee 100% security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time. No data storage or transaction system is 100% secure.

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We neither sell nor rent your Personal Information to anyone. We may, however, choose to sell our assets. In this scenario, customer information (which may include your Personal Information) will be one of the business assets that is transferred.

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How long do we store your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. The Contact Form data is stored for 2 years. 

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What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and

• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

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PAYMENTS

Currently only manual payment is available on this site and payments are processed offline through NetBanking or PayTM.

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Changes to the Privacy Policy

This Privacy Policy will be amended from time to time. It is upto the user to read the updated version.

 

More Information

Hopefully that has clarified things for you. However if you are still looking for more information then you can contact us via our Contact Us page.

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Thank you.